FAQ

What is Check in time?

Check in is at 3pm! If you arrive earlier than the check in time, we will gladly hold your luggage while you enjoy New York.

What is Check out time?

Check out time is 11am! Complimentary luggage storage is available for the afternoon. Extended check out may be honored on a request basis subject to availability, charges may apply.

Is there a gym?

No more excuses! Our workout facility, is located on the concourse level of the hotel, one level below the lobby. Our complimentary work out facility is open 24 hours a day, and features a treadmill, Stairmaster, exercise bike, universal machine and free weights. Sadly our Gym does not feature a pool or sauna.

Are you pet friendly?

We are crazy about pets, and would love to meet yours! A one-time fee of $75 for daily stays and $150 for monthly stays will be added to your bill for each small, well behaved pampered pet.

Do you have parking?

Valet parking is available curb side here at the hotel! Pricing ranges from nightly to monthly. Your reservations specialist can offer exact details.

Is internet access available?

High speed Internet access is available throughout the hotel, free of charge!

Do you have laundry services?

Yes! In addition to our expedient Valet laundry service, self-service laundry is available in many suites and a 24 hour laundry facility with nominal fees, located conveniently next to our gym.

What is the cancellation policy?

Cancelations are honored 48 hours prior to arrival with no fee! Late cancelations or non-refundable reservations will accrue charges that apply.

Do you provide Shuttle service?

For all transportation needs contact our concierge directly at frontdesk@marmara-manhattan.com.

Can we receive packages prior to arrival?

We will be happy to sign for parcels prior to your arrival, provided the recipient’s name appears clearly on both the package and corresponding reservation.

Can I make special request?

Special requests can be made with your reservations specialist or made directly by writing to, info@marmara-manhattan.com

Do you have smoking rooms?

The Marmara is a smoke-free environment. Most of our suites feature balconies which some guest utilize for their convenience.

How many people can stay in my Suite?

All reservations are based on double occupancy unless otherwise noted. A charge of $50 will apply for each additional occupant of the Suite (children under 12 stay for free). The maximum number of people each Suite type can accommodate, and are as follows:
Studio Suite- 2 occupants
One bedroom Suites- 4 occupants
Two Bedroom Suite- 6 occupants
Three Bedroom Suite- 8 occupants